Featured White Papers and Resources |
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| 2009 Top 10 IT Service Management (ITSM) Vendor Report - Independent Research |
| With help desk automation, companies can increase collaboration and information-sharing among the various departments that play a role in customer satisfaction, including customer service, product development, and quality assurance, as well as field consultants and support staff. Additionally, help desk automation can tightly integrate both internal and external support processes. Learn more today! |
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| Forrester: Measuring The Business Value of IT. |
| There’s an old management axiom: You can’t manage what you don’t measure. Yet many organizations do a very poor job (or no job at all) of measuring the business value of their IT investments. Four existing methodologies can be adopted as is or customized to suit specific needs. Firms should pick one, institutionalize it as part of an overall governance framework, and embed it in IT portfolio management. |
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| Future Proofing Your Mobile Computers |
| For companies that are evaluating mobile computers, several key considerations should drive the decision. Among these are whether the solution fits now, whether it will fit in the future and whether it will pay for itself in the short term. |
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| Why Isn't Server Virtualization Saving Us More? |
| Companies have rapidly adopted server virtualization over the past few years, but there are big differences in their use of the technology. Most companies are able to reduce server hardware spending, but many don't realize an ongoing reduction in management costs. |
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| Global Threat Trends - September 2009 |
| Analysis of ESET's ThreatSense.Net, a sophisticated malware reporting and tracking system, shows that the highest number of detections this month, with almost 8.76% of the total, was scored by the Win32/Conficker class of threat.
More detail on the most prevalent threats is given below, including their previous position (if any) in the "Top Ten" and their percentage values relative to all the threats detected by ThreatSense.NetŪ. |
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