| |
|
|
| |
 |
Results 1 - 25 of 80 matches |
Sort Results By : Published Date | Title | Company name |
|
|
|
| By : Sprint |
Published Date: Oct 16, 2009 |
|
|
As enterprises recognize the strategic importance of enabling their remote and/or mobile workforce with mobility solutions, they need to determine how to best extend their existing wireline services into the mobile environment. Today, many service providers offer converged solutions that help businesses bring together their office-based telecom solution with their mobile environment.
Download Now
|
 |
|
|
|
| By : SAP Inc. |
Published Date: Jul 28, 2009 |
|
|
Learn from today's sales leaders who have benefited from building a sales strategy based on a position of deep customer knowledge.
Download Now
|
 |
|
|
|
|
|
|
This white paper discusses one of the most effective ways to extend CRM functionality to competitively enhance your customers' experiences. By using business rules as a non-disruptive extension to your existing CRM system, you will facilitate highly personalized, flexible and consistent interactions in real time at the point of contact. Learn more today!
Download Now
|
 |
|
|
|
| By : SAP Inc. |
Published Date: Jun 16, 2009 |
|
|
CRM is a business strategy that helps organizations cope with three of today´s most urgent business imperatives generating new growth, attaining operational excellence and enhancing competitive agility.
Download Now
|
|
|
|
|
|
|
|
The traditional view of online transactions is anchored on the idea that online stores are first and foremost a venue for transactions, which, by and large, tend to be tightly structured interactions involving the buyer and the retailer. Within this interaction, the retailer’s key job is to provide customers with the information they need to purchase–such as pricing, product descriptions and orderly merchandising–and to deliver all within the context of a superior customer experience. However, the way customers are seeking and processing this information is beginning to change, and that’s expected to have a big impact on tomorrow’s online experience.
Download Now
|
 |
|
|
|
|
|
|
Many of your customers prefer doing business with you online. They go to your Web sites to learn about your products and services, to find products and/or services that address their needs, to configure and price the products and/or service s that they’d like to buy, and to purchase those products and/or services. They also set up and manage accounts with you. When those customers are consumers, we call these activities B2C (business to consumer) ecommerce.
Download Now
|
|
|
|
|
| By : Ektron |
Published Date: Oct 28, 2009 |
|
|
As the Internet evolves, users become more and more savvy about what they want from the experience. Web sites are updated daily when they used to change monthly, and social networking sites such as Facebook and Myspace are checked more often than e-mail. Users know what they want and where to get it.
Download Now
|
 |
|
|
|
|
|
|
As companies look for ways to survive during a tough economy, small and medium sized businesses are discovering the benefits of virtual collaboration through video conferencing.
Download Now
|
 |
|
|
|
| By : SAP |
Published Date: Aug 21, 2009 |
|
|
Consider five key service process platforms that are shaping the future – as companies look to service to keep pace with customer expectations. Service income is accelerating. Technology is changing the competitive game, and smart companies need the proper IT strategy to make sure they deploy it for profitability.
Download Now
|
 |
|
|
|
|
|
|
Take customer onboarding . . . please. Customer onboarding lags behind other business processes in both the quality of customer experience and costs. The poor state of customer onboarding results in customers abandoning the application process, loss of customers, regulatory fines, and damage to the corporate brand.
Download Now
|
 |
|
|
|
|
|
|
Enhance your online brand with trusted security from VeriSign. In this paper you will gain insights on how to encrypt sensitive information and help improve customer confidence. Learn more today!
Download Now
|
 |
|
|
|
|
|
|
With Numara FootPrints for Customer Service, an award-winning, 100% web-based customer service management solution, you can deliver breakthrough service to customers throughout the world faster, and enhance the quality of your web-based service desk, with less effort than today, and at a low total cost of ownership. Learn more today!
Download Now
|
 |
|
|
|
| By : SPSS |
Published Date: Jun 30, 2009 |
|
|
This White Paper provides strategies and tactics for enabling a more innovative, predictive enterprise that maximizes the value of every customer interaction to "get, keep and grow" customers.
Download Now
|
 |
|
|
|
| By : Catapult |
Published Date: Apr 23, 2009 |
|
|
Software-as-a-Service is changing the way companies purchase technology solutions. Rather than securing large capital budgets and tying up IT labor for months, business executives can now address mission critical initiatives with subscription-based software solutions that scale with their business and can be implemented in little to no time.
Download Now
|
 |
|
|
|
| By : WebEx |
Published Date: Apr 02, 2009 |
|
|
The business of taking care of remote hardware and software has never been bigger:-Managed systems and services for retail, point of sale, hospitality, and other distributed operations are a hot growth area.- Enterprise help desks manage an increasingly dispersed array of hardware and software.- Enterprise software providers are moving to managed services and other value added support offerings to preserve margins in the face of increasing price pressure.
Download Now
|
 |
|
|
|
| By : Cisco |
Published Date: Jan 29, 2009 |
|
|
In a marketplace where too many products and services are chasing too little demand, businesses face a daunting challenge: do everything possible to attract and retain customers.The stakes are high.
Download Now
|
 |
|
|
|
|
|
|
The role of IT has grown dramatically over the last 5 years, from that of an aggregator or dispenser of information and technology to key strategic partner, business process enabler, and revenue driver. This is due in large part to continuous advancement, seamless integrations and innovations in IT processes and tools.
Download Now
|
 |
|
|
|
|
|
|
This white paper highlights the key challenges facing the financial services industry, and discusses how the 2007 Microsoft® Office system can help financial institutions affect business performance with innovative and powerful enterprise capabilities that extend far beyond improving personal productivity.
Download Now
|
 |
|
|
|
|
|
|
With the explosive growth of online video, traditional SEO has taken on a new dimension: video search and discovery. De-mystify the world of video search with a practical framework for video SEO and increase the value of your video content.
Download Now
|
 |
|
|
|
|
|
|
The online video boom presents an enormous opportunity to grow your audience and generate new advertising revenue. Discover proven methods and strategies to create an optimal user experience with online video, resulting in more unique visitors, increased time on site, and higher repeat visits – and ultimately resulting in more advertising opportunities and higher revenue.
Download Now
|
|
|
|
|
| By : CA |
Published Date: May 29, 2008 |
|
|
Finding the right password for the right IT environment can be time-consuming, confusing, and a drag on a user’s workplace productivity no matter if they’re an employee, or an external partner, contractor, or customer. Recreating passwords when they expire is an even greater challenge. But worst of all is the combination of issues associated with finding and regularly recreating passwords on a multitude of applications all across the corporate network.
Download Now
|
 |
|
|
|
| By : SAP |
Published Date: Jan 30, 2008 |
|
|
Improving your call center may be more easily attainable — and more important — now than ever before. Recognizing that customer interaction is an important differentiator, organizations can increase the focus on their customers’ experience while keeping a firm grip on costs by leveraging the full potential of state-of-the-art technology.
Download Now
|
|
|
|
|
|
|
|
A help desk is a very helpful customer service tool for businesses operating a website online. Doing business online creates a distance between the business and the customer. Customers are not dealing with a person face-to-face anymore. This makes being quick to respond to customer issues very important and that is where a help desk comes in.
Download Now
|
 |
|
|
|
| By : CA |
Published Date: Jan 03, 2008 |
|
|
Provisioning is a growing challenge for IT organizations. Dynamic and growing user populations, internal and external to the enterprise, are increasingly requiring access to multiple applications and systems.
Download Now
|
|
|
|
|
| By : CA |
Published Date: Dec 28, 2007 |
|
|
Are user provisioning and identity life-cycle management problems causing headaches at your organization? You know the challenge: manual or ad hoc administration of user identities, accounts and entitlements to applications, systems and resources. What's to be done?
Download Now
|
|
|
|
|
|
Sort Results By : Published Date | Title | Company name |
|
|
<< Start < Previous 1 2 3 4 Next > End >>
|
| |
More Enterprise Applications Topics |
|
Application Integration, Application Performance Management, Best Practices, Business Activity Monitoring, Business Analytics, Business Integration, Business Intelligence, Business Management, Business Metrics, Business Process Automation, Business Process Management, Call Center Management, Call Center Software, Change Management, Corporate Governance, Customer Interaction Service, Customer Relationship Management, Customer Satisfaction, Customer Service, eBusiness, Enterprise Resource Planning, Enterprise Software, eProcurement, Extranets, Groupware Workflow, HIPAA Compliance, IP Faxing, IT Spending, Marketing Automation, Performance Testing, Product Lifecycle Management, Project Management, Return On Investment, Risk Management, Sales & Marketing Software, Sales Automation, Server Virtualization, Simulation Software, Supply Chain Management, System Management Software, Total Cost of Ownership, Video Conferencing, Voice Recognition, Voice Over IP, Workforce Management, Incentive Compensation, Spend Management, Manufacturing Execution Systems, International Computing |
|
 |
|
