| |
| Home >
IT Management > ITIL |
 |
|
|
|
The Information Technology Infrastructure Library (ITIL) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services. ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations. These ITIL procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations. |
|
| |
 |
Results 1 - 25 of 85 matches |
Sort Results By : Published Date | Title | Company name |
|
|
|
| By : Aldon |
Published Date: Jan 13, 2009 |
|
|
Learn what this regulation expects of IT and how to avoid the risk of expensive fines.
Download Now
|
 |
|
|
|
|
|
|
APM solutions help IT executives evaluate the benefits, costs, and risks associated with each application while maximizing the value realized from ongoing software investments.
Download Now
|
 |
|
|
|
|
|
|
The tire-kicking phase is over for configuration management databases (CMDBs). Spurred by early adopter success stories, which often report an ROI of 200 percent, 400 percent, or more, more than 65 percent of enterprise IT shops are currently in the process of implementing a CMDB solution.
Download Now
|
|
|
|
|
|
|
|
Through exploration of the broad portfolio of IT management offerings from ASG, IT organizations will learn how tools can be used to bridge the gap from ITIL v2 to v3. ASG proves to have products that fit in each stage of the ITIL v3 Service Lifecycle.
Download Now
|
|
|
|
|
| By : Avaya |
Published Date: Jul 02, 2009 |
|
|
Avaya can be an important partner in helping your IT group cope with this wave of business challenges by helping you to strategize and execute effective programs that are designed to meet the pressure on budgets and staffing. Learn how today!
Download Now
|
 |
|
|
|
|
|
|
A proven framework for delivering business alignment and implementing best practices for IT service management.
Download Now
|
 |
|
|
|
|
|
|
Implementing the ITIL set of guidelines to aid the implementation of a lifecycle framework for IT Service Management is now a major priority for a growing number of organizations, but remains a task where external help is often of critical importance.
Download Now
|
|
|
|
|
|
|
|
Peters' and Waterman's well-known book 'In Search of Excellence', a study of some of the most well-managed companies in the United States at that time, was one of the best-known business books of the 1980s. In the book, the authors identified eight common themes which they argued were responsible for the success of the included corporations. These attributes included hands-on management, centralized values accompanied by entrepreneurial productivity, and focusing on the core business (sticking to the knitting).
Download Now
|
|
|
|
|
|
|
|
The purpose of this paper is to present a method for reducing risk and increasing IT contribution during uncertain times and to assist readers with measuring the value and building a business case for IT Service Management (ITSM).
Download Now
|
|
|
|
|
|
|
|
This paper, from industry analyst firm Enterprise Management Associates, explores how workload automation can help IT reduce outages, consolidate vendors, improve integration, and cut costs. Learn more. Download the white paper, "IT Automation: Going Beyond the Obvious to Find Real Cost Savings."
Download Now
|
 |
|
|
|
| By : BMC ESM |
Published Date: Nov 09, 2009 |
|
|
In this article, customers, analysts and IT experts share strategies to help automate your manual processes and ensure that changes are applied according to configurations - every time. Download the ebook.
Download Now
|
 |
|
|
|
| By : BMC ESM |
Published Date: Nov 06, 2009 |
|
|
This booklet gives an overview of service operation and provides commentary from BMC Software experts. The commentary includes practical guidance as well as real-world examples.
Download Now
|
|
|
|
|
| By : BMC ESM |
Published Date: Aug 20, 2009 |
|
|
There is a natural progression from reactive to proactive, and ultimately predictive technology, and this progression corresponds to the maturity level of your IT organization and the tools you leverage.
Download Now
|
|
|
|
|
| By : BMC ESM |
Published Date: Aug 20, 2009 |
|
|
Automating your data center can improve operational efficiency and give you control over service quality, security, and business agility, while simultaneously reducing risk and costs.
Download Now
|
|
|
|
|
| By : BMC ESM |
Published Date: Aug 20, 2009 |
|
|
Working harder simply won’t get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs.
Download Now
|
|
|
|
|
| By : BMC ESM |
Published Date: Jul 17, 2009 |
|
|
IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of economic stress.
Download Now
|
|
|
|
|
| By : BMC ESM |
Published Date: Jul 17, 2009 |
|
|
If your enterprise has multiple service desks in different geographies using disparate, disjointed tools and supporting diverse but possibly overlapping constituencies, you may be wasting hundreds of thousands of dollars every year. Service desk consolidation is a proven strategy for eliminating that waste.
Download Now
|
|
|
|
|
| By : BMC ESM |
Published Date: Mar 01, 2009 |
|
|
Free utility finds the fragmentation that's crippling your network!
New Disk Performance Analyzer for Networks 2.0 takes the guesswork out of tracking networked system performance. This revolutionary utility scans networked systems' performance from one single access point. It equips administrators with an arsenal of performance data, so they can zero in on systems' fragmentation and slows. This second edition comes with a series of improvements which afford users more control and flexibility. Systems can be selected from the Active Directory or IP Address. And this cutting-edge tool supports custom grouping. So, repeated scans are easy to set up and run. Performance reports can also be scheduled for off-peak hours. Results will be automatically sent to your e-mail address. Performance reports are now exported to a MicrosoftT SQL database for easy sorting and querying.
Don't let low-functioning systems go unnoticed. Get Disk Performance Analyzer for Networks 2.0 free now!
Download Now
|
|
|
|
|
|
|
|
Read "A Comprehensive Approach to Practicing ITIL Change Management," a compelling white paper from Enterprise Management Associates, to learn best practices for integrating your batch process automation and change management solutions
Download Now
|
 |
|
|
|
|
|
|
Read a compelling case study by EMA, Inc. to learn how Dell uses BMC CONTROL-M to cut cost and increase productivity with workload automation.
Download Now
|
|
|
|
|
|
|
|
Focus on the services that support the business and make the most efficient use of your resources. Learn how service portfolio management can generate greater business value. This paper describes the IT Infrastructure Library® (ITIL®) Version 3 approach to service portfolio management.
Download Now
|
|
|
|
|
| By : Bomgar |
Published Date: Mar 04, 2008 |
|
|
Organizations implemented ITIL with the goal of creating a set of standards to ensure the delivery of high-quality and efficient technical support. However, many organizations are now looking to realize near-term business value from their investments in ITIL. This ITIL Quickguide outlines how organizations can leverage remote support solutions to accelerate ITIL initiatives and realize near-term business value.
Download Now
|
 |
|
|
|
| By : BoxTone |
Published Date: Oct 08, 2009 |
|
|
Service and support are of the utmost importance to executives, knowledge workers and field personnel with enterprise-enabled BlackBerry or ActiveSync mobile devices (led by the iPhone and Windows Mobile). To ensure mobile user connectivity and application access, proactive organizations are taking ITIL and ITSM best practices and rolling them into a comprehensive Mobile User Management Strategy. This complimentary handbook details the role-based approaches for addressing critical support challenges that arise as a mobile platform grows and matures. If you're in IT architecture, engineering or messaging operations, and an ITIL veteran, learn how to optimize mobility management processes to drive efficiency and lower costs.
Download Now
|
 |
|
|
|
|
|
|
With help desk automation, companies can increase collaboration and information-sharing among the various departments that play a role in customer satisfaction, including customer service, product development, and quality assurance, as well as field consultants and support staff. Additionally, help desk automation can tightly integrate both internal and external support processes. Learn more today!
Download Now
|
 |
|
|
|
| By : CA SM |
Published Date: Jun 02, 2008 |
|
|
IT Asset Management (ITAM) is a cornerstone of IT Service Management (ITSM) yet is often omitted from existing ITSM implementations or initiatives. Version 3 of the Information Technology Infrastructure Library (ITIL) expands the processes, functions and roles in the service life cycle. However, it still does not provide enough details on key process and functional integration points for ITAM.
Download Now
|
 |
|
|
|
|
Sort Results By : Published Date | Title | Company name |
