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The Information Technology Infrastructure Library (ITIL) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services. ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations. These ITIL procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations. |
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Results 1 - 25 of 85 matches |
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| By : newScale |
Published Date: Jan 30, 2008 |
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This white paper outlines the challenges associated with IT Request Management and ten best practices that represent the hard-won knowledge from dozens of successful Service Request Management projects. By following these guidelines, your IT organization can provide more responsive service delivery, increase operational efficiency, and improve internal customer satisfaction.
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In this document, you'll learn to enable the successful execution and completion of IPT Deployment projects through a standardized set of processes and methodologies based upon Information Technology Infrastructure Library (ITIL) standards.
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With help desk automation, companies can increase collaboration and information-sharing among the various departments that play a role in customer satisfaction, including customer service, product development, and quality assurance, as well as field consultants and support staff. Additionally, help desk automation can tightly integrate both internal and external support processes. Learn more today!
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Read "A Comprehensive Approach to Practicing ITIL Change Management," a compelling white paper from Enterprise Management Associates, to learn best practices for integrating your batch process automation and change management solutions
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| By : Aldon |
Published Date: Jan 13, 2009 |
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Learn what this regulation expects of IT and how to avoid the risk of expensive fines.
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This treasure trove of information can help cut IT support costs and boost service desk success.
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| By : BMC ESM |
Published Date: Nov 09, 2009 |
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In this article, customers, analysts and IT experts share strategies to help automate your manual processes and ensure that changes are applied according to configurations - every time. Download the ebook.
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| By : BMC ESM |
Published Date: Nov 06, 2009 |
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This booklet gives an overview of service operation and provides commentary from BMC Software experts. The commentary includes practical guidance as well as real-world examples.
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From its roots as a mainframe performance discipline implemented throughout the Systems Development Life Cycle (SDLC), Application Performance Management (APM) has become increasingly important as end users rely on ever more complex applications to enable critical business transactions. Learn more today!
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| By : LANDesk |
Published Date: Feb 12, 2007 |
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This white paper describes how ITIL implementation can be rendered simpler, faster, more effective and more affordable by combining new service-oriented Business Process Management (BPM) tools with the established functionality of task-oriented IT management software.
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It is widely acknowledged that unauthorized changes made to an IT Infrastructure cause up to 80% of system unavailability. Learn how adding change control to your existing or planned change management infrastructure can help improve IT service availability, lower compliance costs, and accelerate your ITIL implementations.
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This webinar will discuss the challenges in designing a workable change management process, defining approval workflows, and conforming to IT governances such as Sarbanes-Oxley and SAS70. This webinar will also show you how quickly Numara FootPrints Change Management can help you effectively and easily manage change, ensure compliance in IT, as well as other functional areas of your business. Learn more today!
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This report provided by Enterprise Management Associates (EMA) is developed around research that's focused on showing the many faces of the CMDB – as a central point for governance, asset, inventory, change and configuration control, and as a core system, in many cases for more effective service assurance. Designated for IT adopters and planners – read by executives, as well as, architects, and technical influencers.
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What are the key trends driving IT management? This eBook provides the answers with in-depth articles on how organizations are driving down costs, reducing risks and increasing quality of service and agility.
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| By : Tripwire |
Published Date: Jan 30, 2008 |
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Learn from industry analysts how IT organizations are using configuration management to meet compliance requirements and instill best practices. Find out how these organizations are applying the resulting processes to enhance security and improve operational efficiency in order to increase their level of service delivery.
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In this informative webinar, you will learn about the challenges of implementing configuration management along with suggestions on how to get started, and best practices to ensure success. You will also learn how Numara® FootPrints® Configuration Management, with its fast implementation, practical approach to implementing configuration management and automated integration to auto-discovery tools, takes the pain and time out of creating and maintaining a functional CMDB. Learn more today!
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| By : Dell |
Published Date: Oct 23, 2008 |
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To perform a successful and cost-effective Windows Vista migration, organizations must have a readiness plan in place. Assessing readiness can help your organization understand the current level of capability and maturity, and provide a guide for addressing trouble spots.
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This video will demonstrate some of the features of IBM Tivoli Identity Manager Express by taking you through a simple scenario. ITIM Express offers you the ability to set up approval workflows for account requests and ecertification. In this demonstration we will build an account request workflow that requires that all VPN accounts be approved by the requester’s supervisor.
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This comprehensive white paper applies automation and ITIL best practices to the data center and reviews current industry trends, server automation energy usage issues and a variety of optimization strategies for data center improvement. The effects of virtualization are explored in-depth. Includes detailed sections on increasing operational efficiency using workflow analysis, automating and optimizing server change management, reducing infrastructure complexity and developing security, disaster recovery and business continuity procedures. Step by step instructions for developing metrics and a business case to justify data center and server automation are included.
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| By : BMC ESM |
Published Date: Mar 01, 2009 |
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Free utility finds the fragmentation that's crippling your network!
New Disk Performance Analyzer for Networks 2.0 takes the guesswork out of tracking networked system performance. This revolutionary utility scans networked systems' performance from one single access point. It equips administrators with an arsenal of performance data, so they can zero in on systems' fragmentation and slows. This second edition comes with a series of improvements which afford users more control and flexibility. Systems can be selected from the Active Directory or IP Address. And this cutting-edge tool supports custom grouping. So, repeated scans are easy to set up and run. Performance reports can also be scheduled for off-peak hours. Results will be automatically sent to your e-mail address. Performance reports are now exported to a MicrosoftT SQL database for easy sorting and querying.
Don't let low-functioning systems go unnoticed. Get Disk Performance Analyzer for Networks 2.0 free now!
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| By : Tripwire |
Published Date: Jul 05, 2007 |
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Discover how high-performing IT organizations are able to create a culture that supports and uses change management to their advantage, facilitating enterprise business goals.
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Are you about to implement change management using BMC Remedy Service Management or BMC IT Service Management for Mid-sized Businesses (a.k.a. Magic or Service Desk Express)? Have you already implemented one of these systems and want to maximize the return on your investment? Get this white paper to see how others have optimized their change management implementation approach to derive the most value from their investment by adding closed-loop control.
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When properly architected and executed, Data Services can provide the missing link that unifies conventional data systems with the emerging SOA paradigm. By offering a decoupled data facade and an easily virtualized API, Data Services can give SOA the opportunity to establish system control without always forcing enterprise data through an inefficient XML layer.
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Today, an IT-driven, customer-centric business approach isn’t a luxury — it’s imperative. More and more businesses are moving out of a cost-centric view of their IT potential and into a realization that IT can transform business processes. This white paper shows how you can maximize your IT function by leveraging ITIL best practice processes. These guidelines can help you effectively manage IT changes, assets, personnel and service levels all while reducing costs—going beyond simple IT asset management to deliver proactive IT business improvements.
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| By : BMC ESM |
Published Date: Aug 20, 2009 |
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Automating your data center can improve operational efficiency and give you control over service quality, security, and business agility, while simultaneously reducing risk and costs.
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