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IT Management > Service Management |
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The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free. |
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Results 1 - 25 of 95 matches |
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This report provided by Enterprise Management Associates (EMA) is developed around research that's focused on showing the many faces of the CMDB – as a central point for governance, asset, inventory, change and configuration control, and as a core system, in many cases for more effective service assurance. Designated for IT adopters and planners – read by executives, as well as, architects, and technical influencers.
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| By : CA SM |
Published Date: Feb 13, 2008 |
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The potential benefits of adopting a Knowledge Management strategy are significant and have far-reaching implications for a business when implemented correctly. The correct use of Knowledge Management techniques and technology makes a company agile and more responsive to the needs of the customer, resulting in enhanced business performance and greater return on investment.
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For mission-critical IT, service outages and data loss pose serious consequences. This white paper examines how availability management, disaster recovery and business continuity support one another and offers insight to find success at all of them.
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IT service providers need to offer services that deliver new business opportunities whilst increasing levels of availability, controlling risks and reducing costs. This paper provides you with practical guidance based on the practices in ITIL® V3 that will help you manage application and infrastructure changes and configurations.
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| By : CA SM |
Published Date: Nov 29, 2007 |
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IT Asset Management (ITAM) is a cornerstone of IT Service Management (ITSM) yet is often omitted from existing ITSM implementations or initiatives. Version 3 of the Information Technology Infrastructure Library (ITIL) expands the processes, functions and roles in the service life cycle. However, it still does not provide enough details on key process and functional integration points for ITAM.
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As a Services Executive are you struggling with questions regarding what to measure, how to effectively engage with your customers, and what information should be leveraged and shared with service-chain partners and customers? Leading edge organizations are making tools and data available to their suppliers and customers with aggregated information from multiple data systems. Service-chain partners and customer personnel can now see the same views of service performance and activity. This is the next frontier to creating customer "stickiness" and business growth.
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This report evaluates the strengths and weaknesses of 13 service desk management tool vendors. HP Service Manager 7 earned highest scores in current offering in large and small enterprise evaluations. Read the full report for details on why, according to Forrester Research, Inc., HP should be on the short list for large enterprises in search of full ITSM capabilities.
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Disaster recovery and business continuity top the list of server virtualization drivers. And, the stakes are even higher when you virtualize business-critical IT services. Explore the role that proper project planning and management play in keeping these initiatives on track.
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| By : SAP |
Published Date: Aug 06, 2007 |
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To succeed in the professional services industry, your firm must continually improve its service delivery methods. Read how you can increase client value and lower costs through implementing more efficient resourcing and partnering processes and co-creating value with your clients.
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As IT's role is morphing away from being a cost center towards being a competitive business enabler, making wise investments in technology can enable a more collaborative and automated way of working. See why Enterprise Management Associates (EMA) says HP's integrated ITIL-based service lifecycle approach reflects a strong sense of modularity and flexibility in support of CMDB deployments, intelligent analytics, automation, and business alignment.
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IDC shares best practices and recommendations on how IT can gain a consolidated security and compliance view across all of the devices and align data center automation, change management, and process workflows across "IT silos" to deliver compliance assurance and improved security practices. Enhance security and improve compliance visibility through automation across the IT service lifecycle.
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IT organizations continue to struggle with manual tasks and processes, subjective change decision making, and a lack of insight into inventories and service dependencies. Learn three product capabilities IT organizations should have, as well as the critical pieces of business service configuration management.
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| By : SAP |
Published Date: Jun 04, 2007 |
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An AT Kearney 2007 study on shared services in government. The image of the public sector as slow to innovate is rapidly becoming a thing of the past as governments are using advanced technology to consolidate back-office functions, concludes this new report. This study, conducted independently by A.T. Kearney with sponsorship from Cisco®, has uncovered major service improvements and cost reductions as a result of "shared services".
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iWay Service Manager is a complete integrated design environment. From an end-user perspective, it is simply a complete management solution that can be used with the graphical interface to design process-centric applications, without the need for developers to understand or map to the underlying infrastructure.
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| By : Avocent |
Published Date: May 11, 2006 |
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This white paper details best practices for achieving secure access to any server or network device from a single interface in your data center. Topics covered include centralized access and control, integrating management tools, KVM server management, serial over IP, power management over IP, and full remote access.
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To be leaders in their industry, financial companies must implement collaboration technologies such as workflow, instant messaging and virtual workspaces. Download this free white paper, written by a financial industry consultant.
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| By : XOsoft |
Published Date: Dec 20, 2005 |
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Achieve significant cost savings through consolidation of disaster recovery servers by combining the award-winning disaster protection of XOsoft's WANSync with the latest virtual server technologies from Microsoft and EMC. Consolidating disaster recovery servers on virtual machines can yield both reduced hardware costs and significantly lessened management burden.
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It is widely acknowledged that unauthorized changes made to an IT Infrastructure cause up to 80% of system unavailability. Learn how adding change control to your existing or planned change management infrastructure can help improve IT service availability, lower compliance costs, and accelerate your ITIL implementations.
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A CMDB, when used in support of ITIL best practices, is the cornerstone of IT Service Support, providing a centralized view of IT data that is essential to delivering consistent, reliable, effective, and efficient service to your business customers.
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| By : AT&T |
Published Date: Aug 14, 2007 |
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Class of Service (CoS) functionality can help optimize network performance. For a successful deployment, network designers should identify all applications, understand requirements associated with each application, designate appropriate mapping for groups of applications and provide mechanisms in the underlying network to deliver CoS. CoS mapping and deployment are important; adhering to tested strategies and avoiding common misconceptions helps IT managers advance optimization across the wide area network.
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| By : HP |
Published Date: Jun 08, 2006 |
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HP OpenView ServiceCenter is a comprehensive, fully integrated ITSM software application suite based upon ITIL best practices. IDC surveyed 22 HP customers to quantify ROI.
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| By : HP |
Published Date: Nov 15, 2006 |
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Planning to consolidate your data centers? The focus of your consolidation strategy is providing value as well as decreasing your cost structure. We invite you to read the Butler Group/DataMonitor white paper on this topic and see how this approach can help you set a solid yet flexible foundation for your IT operation going forward.
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| By : SAP |
Published Date: Jul 20, 2006 |
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This white paper introduces operational strategies and trends in ERP that drive the consideration of an Enterprise Services Architecture (ESA). You will be able to assess whether ESA can help your organization deliver operational excellence and realize new levels of innovation.
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| By : IBM |
Published Date: Dec 12, 2007 |
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Introducing SOA into an IT organization demands both structural and policy changes, as it brings new demands for alignment among multiple processes within different areas of the business. The governance policies, procedures, rules and standards required to help an SOA deliver business benefits—greater flexibility, productivity and financial returns—are complex and can quickly become overwhelming without adequate infrastructure support.
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| By : Tripwire |
Published Date: Jun 07, 2007 |
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Discover how high-performing IT organizations are able to create a culture that supports and uses change management to their advantage, facilitating enterprise business goals.
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