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The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free. |
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Results 1 - 25 of 128 matches |
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| By : BMC ESM |
Published Date: Nov 09, 2009 |
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In this article, customers, analysts and IT experts share strategies to help automate your manual processes and ensure that changes are applied according to configurations - every time. Download the ebook.
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| By : BMC ESM |
Published Date: Nov 09, 2009 |
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Through savings generated by improvements in operational efficiency you can continue to fund the IT improvements your business needs. Read a short overview of how BMC Solutions drive operational efficiency.
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| By : BMC ESM |
Published Date: Nov 09, 2009 |
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Gartner assesses the vendor landscape in their latest Magic Quadrant for IT Event Correlation and Analysis, and positions BMC in the Leaders' Quadrant. Read the report
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| By : BMC ESM |
Published Date: Nov 06, 2009 |
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This booklet gives an overview of service operation and provides commentary from BMC Software experts. The commentary includes practical guidance as well as real-world examples.
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| By : BMC ESM |
Published Date: Nov 06, 2009 |
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As you know, automation is a critical component in achieving long-term IT savings. We've compiled a few resources to give you an overview of the benefits of service automation and the technology behind our comprehensive solution.
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| By : BMC ESM |
Published Date: Nov 06, 2009 |
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Improved Productivity, Increased Responsiveness, and More Than $5 Million in Annual Savings
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| By : BoxTone |
Published Date: Oct 08, 2009 |
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Service and support are of the utmost importance to executives, knowledge workers and field personnel with enterprise-enabled BlackBerry or ActiveSync mobile devices (led by the iPhone and Windows Mobile). To ensure mobile user connectivity and application access, proactive organizations are taking ITIL and ITSM best practices and rolling them into a comprehensive Mobile User Management Strategy. This complimentary handbook details the role-based approaches for addressing critical support challenges that arise as a mobile platform grows and matures. If you're in IT architecture, engineering or messaging operations, and an ITIL veteran, learn how to optimize mobility management processes to drive efficiency and lower costs.
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| By : BMC ESM |
Published Date: Aug 20, 2009 |
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IT executives are under intense pressure to cut costs, and that pressure is significantly increased by the current grim economic outlook. So, how can your organization weather this economic storm? Surprisingly, a variety of opportunities for IT are hidden within today’s financial challenges.
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| By : BMC ESM |
Published Date: Aug 20, 2009 |
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What if you could predict disruptive IT events and automate their resolution — all before they disrupt your business? Software Consultant Ron Coleman provides a demonstration and discusses the key points of Service Assurance from BMC Software.
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| By : BMC ESM |
Published Date: Aug 20, 2009 |
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IT infrastructures have become exceedingly complex, resulting in a highly interconnected network of old and new technologies. In a world where IT budgets are shrinking and mergers are common, how do you get the most value from your IT resources?
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| By : BMC ESM |
Published Date: Aug 19, 2009 |
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Virtualization adds a whole new level of complexity to the IT infrastructure, introducing new challenges in every step of the process – from planning to configuration and management. Read how effective service management can help tackle the challenges of virtualization in this white paper from BMC Software.
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What are the key trends driving IT management? This eBook provides the answers with in-depth articles on how organizations are driving down costs, reducing risks and increasing quality of service and agility.
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| By : iCorps |
Published Date: Jun 11, 2009 |
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Finding the right IT service provider is not as simple as it may seem. Choosing a service provider based exclusively on low price may be good for your bottom line, but may fall short on delivering the right level of IT expertise and resource scalability for long-term advantage.
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A proven framework for delivering business alignment and implementing best practices for IT service management.
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Implementing the ITIL set of guidelines to aid the implementation of a lifecycle framework for IT Service Management is now a major priority for a growing number of organizations, but remains a task where external help is often of critical importance.
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With help desk automation, companies can increase collaboration and information-sharing among the various departments that play a role in customer satisfaction, including customer service, product development, and quality assurance, as well as field consultants and support staff. Additionally, help desk automation can tightly integrate both internal and external support processes. Learn more today!
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Peters' and Waterman's well-known book 'In Search of Excellence', a study of some of the most well-managed companies in the United States at that time, was one of the best-known business books of the 1980s. In the book, the authors identified eight common themes which they argued were responsible for the success of the included corporations. These attributes included hands-on management, centralized values accompanied by entrepreneurial productivity, and focusing on the core business (sticking to the knitting).
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The purpose of this paper is to present a method for reducing risk and increasing IT contribution during uncertain times and to assist readers with measuring the value and building a business case for IT Service Management (ITSM).
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For mission-critical IT, service outages and data loss pose serious consequences. This white paper examines how availability management, disaster recovery and business continuity support one another and offers insight to find success at all of them.
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This white paper outlines methods to help service providers improve overall operational efficiency within the service assurance operational environment. Learn how IBM Tivoli® Netcool® solutions can help service providers streamline their operations, improve responsiveness and reduce costs.
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| By : NEC |
Published Date: Aug 26, 2009 |
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This is a case study which shows how Leicester Theatre Trust (LTT) implemented a revolutionary communications solution based around a service-orientated Unified Communications architecture from NEC.
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Today’s support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it’s easy to track financial performance, but customer satisfaction is akin to speaking a foreign language.
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This report will help IT decision makers evaluate their operational priorities, budgets, and staffing relative to peer organizations. Nonetheless, readers must factor in the unique characteristics of their IT department and organization, which will impact the appropriateness of these findings to their specific situation. Learn more today!
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This ExecBlueprint discusses ways that IT can step into this new role and, in the process, improve its ability to execute technology solutions that will most optimally drive business growth and productivity.
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| By : SAP |
Published Date: Aug 21, 2009 |
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This white paper introduces operational strategies and trends in ERP that drive the consideration of an Enterprise Services Architecture (ESA). You will be able to assess whether ESA can help your organization deliver operational excellence and realize new levels of innovation.
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