This white paper from BMC Software reviews how IT organizations can become more responsive to business needs, and accelerate the business by following the same steps that people would use when trying to improve the way they play golf. That involves first identifying why you want to play (or want to implement a Business Service Management strategy).

Then it entails figuring out what level of player you want to become (defining your objective) and finally, it requires taking the necessary actions to get to that level (putting the right processes and technology in place to support that goal). The amount of effort you spend is based on the results you expect to achieve.