Microsoft Dynamics CRM 4.0 is designed to help enterprise organizations attain a 360-degree view of customers, achieve reliable user adoption, adapt quickly to business change, and accelerate project delivery and returns-all on a platform that provides enterprise levels of scalability and performance. Microsoft Dynamics CRM 4.0 addresses the stringent requirements of the enterprise in the areas of performance and scalability, application flexibility, efficient manageability, and network configurability.

Microsoft Dynamics CRM does all this while helping to keep costs under control by enabling enterprise customers to implement, manage, and maintain their system using readily-available resources. With multiple deployment options, companies can design their implementation to meets their need as economically as possible. A highly flexible architecture help organizations to maintain the value of the customizations and change quickly to meet business needs as the market changes.