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IT Management > Service Management |
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The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free. |
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Results 1 - 25 of 105 matches |
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Get the inside view of how Ogilvy & Mather transitioned from an FTP, email, and CD burning based file transfer procedures to Accellion's Courier FTA while increasing user satisfaction and decreasing the IT management burden.
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| By : AT&T |
Published Date: Aug 14, 2007 |
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Class of Service (CoS) functionality can help optimize network performance. For a successful deployment, network designers should identify all applications, understand requirements associated with each application, designate appropriate mapping for groups of applications and provide mechanisms in the underlying network to deliver CoS. CoS mapping and deployment are important; adhering to tested strategies and avoiding common misconceptions helps IT managers advance optimization across the wide area network.
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| By : Avocent |
Published Date: May 11, 2006 |
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This white paper details best practices for achieving secure access to any server or network device from a single interface in your data center. Topics covered include centralized access and control, integrating management tools, KVM server management, serial over IP, power management over IP, and full remote access.
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Achieving and maintaining compliance with the general IT controls specified in Section 404 of Sarbox involves far more than just establishing rigid control over various processes and access to information. It requires merging people, processes and technology into a unified, enterprise-wide compliance effort.
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This white paper from BMC Software reviews how IT organizations can become more responsive to business needs, and accelerate the business by following the same steps that people would use when trying to improve the way they play golf.
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Learn how BMC IT Service management and Transaction Management solutions provide a single, integrated view of your transactional data, the end user experience, and the IT infrastructure. Find out how in this white paper from Enterprise Management Associates.
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This white paper from BMC Software reviews how IT organizations can become more responsive to Business Service Management needs, and accelerate the business by following the same steps that people would use when trying to improve the way they play golf.
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The Information Technology Infrastructure Library (ITIL) is the most widely adopted best-practice IT framework for service management. ITIL defines terminology and processes across IT organizations by providing a common language and set of standards for quality IT service. If you are looking to implement ITIL, it is crucial that you understand how specific solutions support ITIL guidelines.
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The key to maximizing the value of IT is to optimize your IT processes based on a business-aware foundation. Business Service Management (BSM) is the most effective approach for doing just that. Organizations that have begun BSM implementations are already reaping the benefits. Read the BMC white paper to learn more.
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A CMDB, when used in support of ITIL best practices, is the cornerstone of IT Service Support, providing a centralized view of IT data that is essential to delivering consistent, reliable, effective, and efficient service to your business customers.
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IT organizations that want to achieve the full business value from their service management initiatives need consistent, current, accurate, and secure information. That’s why an increasing number of these organizations are seriously looking at how a configuration management database (CMDB) can help them manage their infrastructure more effectively.
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The IT Infrastructure Library (ITIL) is the standard for IT best practices. One of the core books, entitled Business Perspective: The IS View on Delivering Services to the Business, focuses on the importance of managing IT resources based on what is important to the business. Business Service Management (BSM) solutions from BMC Software enable the key concepts of this business perspective approach and help IT organizations identify the best technology solution to support the business.
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Imagine being able to give your employees the luxury of one-stop, online shopping for all the services they need. Now, imagine that you could provide all of your service providers with a centralized location to promote available services to those employees. With service request management technology, you can.
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| By : Bocada |
Published Date: Oct 21, 2005 |
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The paper then reveals a methodical, step by step process for implementing an SLA, from drawing up the initial requirements, to using the SLA to drive continuous improvements that are squarely focused on strategic business value.
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| By : Borland |
Published Date: Jun 01, 2006 |
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Learn how you can mitigate risk and accelerate value delivery of large-scale IT initiatives. A complete Project and Portfolio Management solution allows you to approach daunting projects as a manageable portfolio of "micro-projects."
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| By : CA SM |
Published Date: Feb 13, 2008 |
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The potential benefits of adopting a Knowledge Management strategy are significant and have far-reaching implications for a business when implemented correctly. The correct use of Knowledge Management techniques and technology makes a company agile and more responsive to the needs of the customer, resulting in enhanced business performance and greater return on investment.
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| By : CA SM |
Published Date: Nov 29, 2007 |
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IT Asset Management (ITAM) is a cornerstone of IT Service Management (ITSM) yet is often omitted from existing ITSM implementations or initiatives. Version 3 of the Information Technology Infrastructure Library (ITIL) expands the processes, functions and roles in the service life cycle. However, it still does not provide enough details on key process and functional integration points for ITAM.
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| By : Easynet |
Published Date: Dec 21, 2007 |
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Online bookings, billing and ticketing activities lie at the heart of high quality and reliable services in the leisure, entertainment and travel (LET) industry. Indeed, they can effectively act as a primary differentiator in an increasingly competitive and cost-aware environment.
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This white paper discusses how to develop a service catalog, leveraging ITIL and CobiT best practices, and lays out eight steps towards developing one, beginning with taxonomy via service definitions and addressing services and service 'families'.
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| By : HP |
Published Date: Nov 09, 2006 |
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If you want to learn how HP’s SOA professionals work with your company to find the best possible solution for your existing heterogeneous environment, download this paper now.
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| By : HP |
Published Date: Oct 02, 2006 |
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Read how HP allows companies to operate more efficiently by automating labor-intensive IT tasks and datacenter operations.
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| By : HP |
Published Date: Aug 15, 2006 |
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It is not enough to maintain a certain level of IT to run a business. IT has to be a driver of business goals. And that requires a rethinking of IT’s role from maintainer to innovator. All IT management must get this free whitepaper if they want to read how HP offers ideas to transform their enterprises.
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| By : HP |
Published Date: May 15, 2007 |
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This 10-page paper discusses why ITIL is important, why it was time for an update and what changes are introduced in ITIL V3. It also provides the inside story of ITIL v3 in the making and an introduction to the HP authors.
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| By : HP |
Published Date: Jul 14, 2005 |
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First American Corporation utilized HP's High Performance ITSM Simulation and education services to allow IT staff to experience firsthand how ITIL processes dramatically improve business performance.
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| By : HP |
Published Date: Mar 08, 2007 |
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With the passage of the Sarbanes-Oxley Act in 2002 and increasing competition in the telecommunications market, Alcatel-Lucent was ready to undertake the difficult task of redefining IT to drive competitive advantage for the business.
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