Business success requires productively and simply leveraging an increasingly rich menu of IP network-based Multimedia, Internet, Communications and Entertainment (MICE) capabilities. Due to the sophistication required to provide, support and manage MICE capabilities they are often purchased as services from a service provider. Because MICE services are critical to business success, organizations of all sizes are evolving to an enlightened, business-focused method of choosing network services and service providers called Total Customer Experience (TCE).

This white paper describes the evolution toward a TCE approach and the benefits and clarity that TCE brings to the marketplace.