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Web-Based ACDs and the Multi-Channel Support Center
By : WebEx Communications WebEx Communications

INFORMATION
   
  Published : Dec 14, 2007 
  Length : 11 
  Type : Analyst Report 
   
 
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  Overview :
  The Internet is revolutionizing technical support. But, this efficiency often comes with a price in customer satisfaction. Customers expect to be able to solve their own problems or immediately communicate with a person who can make things right. But too often, these expectations aren't met. What's needed is a new class of software: web-based Automated Contact Distribution.
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Contact Management , Customer Interaction Service , Customer Relationship Management , Customer Service
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