The increased use of personal computers and remote access has added significant workload and coordination to the already busy IT schedule. For many companies, desktop management is not a core competency and there are other IT tasks that are considered mission critical or more strategic.

Yet for many knowledge workers, the desktop is mission critical. Schedules, correspondence, contact lists, presentations and work in progress all live on the desktop for most office workers. Take away the desktop and work stops until the desktop is back up and running.