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The 5 Must-Have Features of a CRM Solution
By : Vendor Guru Vendor Guru

INFORMATION
   
  Published : Dec 21, 2007 
  Length : 7 
  Type : White Paper 
   
 
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  Overview :
  Customer relationship management (CRM) systems are being implemented by a variety of companies looking for a competitive advantage in the global marketplace. Without customer loyalty, many companies won’t be able to thrive and grow. Today’s consumers are more demanding because they have a greater variety of choices, including doing business on the Internet and via automated phone systems. Many expect access to customer service 24 hours a day.
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Analytical Applications , Business Analytics , Customer Relationship Management , Customer Service , Data Integration , Marketing Automation , Sales & Marketing Software
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