CFO Research Services and Concur developed the hypotheses for this research jointly.  This study discovers how companies have deployed the savings they’ve realized so far through their transaction-processing improvement efforts. Our survey of senior finance executives in North America reveals that the finance function has freed time and resources to pursue high-value activities like decision support and financial planning and analysis as a result of transaction-processing automation.

We find that transaction-processing improvements are not only valuable because they help companies reduce cost, error, and risk—they’re valuable because they allow finance executives to turn their attention to the high-value activities that advance a critical organizational objective: promoting sustained, profitable growth.