Changes in information technology (IT) can be split into two broad categories. Moves, additions and changes (MAC) are day-to-day IT activities which involve adding and removing end-user personnel, changing end-user locations such as when an employee moves to a different cubicle and upgrades services. Build outs, consolidations and acquisitions (BOCA) are large-scale projects which can be very disruptive and require careful planning and implementation to maintain operations. Key considerations are the complexity and risks such data center transformations bring with them and establishing a process that ensures success.

This white paper examines the BOCA process and what is required to meet IT goals and objectives and maintain business continuity.