With BlackBerry smartphone deployments exploding, enterprises and government agencies are quickly finding that traditional, infrastructure- and application-level monitoring technologies such as Microsoft MOM/SCOM, HP OpenView, NetIQ or others just can’t handle the unique challenges that come with the management, monitoring and support of the mobile user.

In place of these tools has emerged a user service-level architecture and modular design approach known as Mobile User Management. Read this White Paper to learn how IT, support, finance and management teams at many of the best known organizations can now provide the highest quality of service that mobile BlackBerry users demand at a much lower cost and level of effort.