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Making the Complex Simple: Efficient and Effective Contact Center Growth
By : IEX IEX

INFORMATION
   
  Published : May 27, 2008 
  Length : 7 
  Type : White Paper 
   
 
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  Overview :
  Customers and business leaders alike demand a great deal of contact centers which cannot easily be met using the simplistic approaches used to develop early, isolated contact centers. In order to provide a top-shelf customer experience, contact centers must adopt sophisticated processes which can evaluate and route calls quickly and effectively to the right agent, and which schedule agents based on their abilities as well as predicted call demand.
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Browse Related Categories :
Call Center Management , Contact Management , Customer Service , Workforce Management
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