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Performance Management: Build Versus Buy
By : IEX IEX

INFORMATION
   
  Published : May 27, 2008 
  Length : 7 
  Type : White Paper 
   
 
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  Overview :
  As more companies seek out performance management capabilities to gain a competitive advantage or keep pace with rivals who have already established an edge, the decision to build or buy a performance management solution must be considered. This paper will walk readers through the pros and cons of the build versus buy debate in order to help make practical business decisions for long-term success.
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Call Center Management , Contact Management , Customer Service , Workforce Management
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