VMware Virtual Desktop Infrastructure Connects Bell Canada for Optimized Customer Care - Networking White Papers: Windows 2008 / Vista / 2003 / XP
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VMware Virtual Desktop Infrastructure Connects Bell Canada for Optimized Customer Care

By : VMware Dell VMware Dell

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  Published : Jul 07, 2006 
  Length :
  Type : Case Study 
   
 
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Bell Canada began an initiative to provide desktop solutions at reduced costs. With 8,000 call center agents, Bell Canada faced hardware attrition and rising costs. Streamlining systems, facilitating outsourcing and increasing capabilities to telecommute would reduce costs while improving service. This would require creating customized workstations for users. Bell Canada approached VMware Partner CGI Group Inc., which provides end-to-end IT and business process services, for a solution.

Find out how the VMware solution addressed their issues in this case study.

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Browse Related Categories :
Call Center Software , Customer Service , Server Virtualization
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