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Converting Service Calls Into Sales with Real-Time Offer Management
By : SAP 2 SAP 2

INFORMATION
   
  Published : Aug 21, 2009 
  Length : 16 
  Type : White Paper 
   
 
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  Overview :
  Read about the concept of real-time offer management, and how service-intensive companies are using it to transform inbound customer service calls into sales opportunities. The idea is to empower call centers and Web portal applications with relevant, timely, personalized offers.
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Browse Related Categories :
Call Center Management , Call Center Software , Customer Service , Knowledge Management
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