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Differentiation Through Service Excellence
By : SAP SAP

INFORMATION
   
  Published : Aug 21, 2009 
  Length : 14 
  Type : White Paper 
   
 
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  Overview :
  Consider five key service process platforms that are shaping the future – as companies look to service to keep pace with customer expectations. Service income is accelerating. Technology is changing the competitive game, and smart companies need the proper IT strategy to make sure they deploy it for profitability.
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Customer Interaction Service , Customer Service
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