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IBM Case Study: Sametime Streamline
By : IBM-America IBM-America

INFORMATION
   
  Published : Mar 04, 2009 
  Length : 6 
  Type : Case Study 
   
 
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  Overview :
  Celina Insurance case study that shows cost reduction and increased productivity - faster, better service to agents and their customers due to integrated systems and real-time collaboration; being “easy to do business with” secures agent loyalty; 50 percent reduction in phone calls and costs due to instant messaging option, and 40 percent reduction in head count while maintaining the same volume of business due to streamlined processes.
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