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Overview : |
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Majority of the organizations have implemented systems and solutions like ERP, SCM and CRM and similar point solutions from a variety of vendors. These systems provide organizations with the ability to manage business critical information and data. For smart organizations focused on providing niche and differentiated products and solution offerings to their customers, it is very essential to implement business solutions that go beyond just data and process management and provide a formal infrastructure to cultivate the "Informal" within the organization, borrowing from the successful design concepts of Web 2.0 and social applications. |
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