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Four Steps Leading to the Intelligent Customer Front Door
By : Genesys Genesys

INFORMATION
   
  Published : May 14, 2009 
  Length : 9 
  Type : White Paper 
   
 
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  Overview :
  Customer loyalty is a two-way street. Businesses around the world are finding greater success at winning, serving and retaining customers when they are able to respond quickly and effectively whenever they call. Intelligent Customer Front Door (iCFD) is a metaphor that describes a set of applications and technological resources that enable businesses to identify callers and quickly aggregate information about them to assist in successfully resolving their needs. Learn more today!
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