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This IBM white paper posits that most enterprises have yet to realize the full value of convergence and explains why the real promise of IP networks lies in converged applications. It goes on to explain how IP convergence can build real business value for today's busy contact centers. |
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Application Integration
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Business Management
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Convergence
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Customer Experience Management
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Enterprise Software
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IP Networks
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IP Telephony
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IT Management
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Infrastructure
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Network Architecture
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Networking
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Productivity
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System Management Software
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TCP/IP Protocol
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Voice Over IP
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