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Reaching tight alignment with these objectives is not an easy task. Yet, we believe when a communication services provider integrates these customer-centric objectives into the design of its converged solution, its business customers will no longer ask if the solution will meet their objectives. Rather, the question becomes one of execution: how and when to move to a converged communication solution.
The purpose of this paper is to describe the attributes of a true customer-centric converged solution. From these attributes, a framework to measure and compare providers' converged solutions emerges. We will conclude with a review of Sprint's approach to offering true convergence to business and government customers. |
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