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Overview : |
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This report describes a study of attempts by organizations to improve decision-making through the use of information, among other interventions. I spoke with 31 managers in 26 organizations about specific initiatives their organizations had undertaken to improve decisions or decision processes.
In each interview I asked about why the initiative had been undertaken, how the decision process varied before and after the intervention, and what steps were taken to provide the decision process and decision-makers with better or more trusted information. |
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